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Digital Intern, Patient Experience Planning and Operations

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Mar 13, 2025
Digital Patient Experience Intern The Opportunity: Mass General Brigham Digital is seeking applicants for a ten-week internship program that begins on Monday, June 2d and runs through Friday, August 8th. This intern will contribute to a diverse team by providing support for projects and new initiatives. The intern will support project & program meetings and contribute to discussions. The intern will also have the opportunity to interact with business leaders across the Digital Patient Experience teams as well as the MGB enterprise. This intern will report to the Planning and Operations team in Digital Patient Experience. At Mass General Brigham Digital Patient Experience, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Transforming the digital patient experience will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways. Duties may include: Provide project coordination support, including planning and tracking for assigned projects and initiatives Participate in internal process improvement activities Identify and implement ways to improve processes and systems Provide data analysis and database support on projects Attend and support meetings; create presentations, provide agendas and minutes, and contribute to discussion Support direct and indirect leadership on project needs and other administrative duties as requested. Excellent communication skills Ability to maintain confidentiality of sensitive information Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint Ability to work independently and with a team Attention to detail Comfortable learning and using new software Interest in healthcare technology, project management and/or quality assurance processes Currently enrolled in college degree program Schedule requirements: This internship will be June 2nd - August 8th 2025 and will be up to 40 hours/week M-F Hybrid role includes onsite at MGB local sites and Assembly Row. Remote Working days require stable, quiet, secure working area that is HIPAA compliant Onsite events are planned ahead, working days onsite weekly vary for department needs, must be flexible. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.