Patient Navigator

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

The Patient Navigator will be responsible for:

• Working collaboratively with the Endocrine Mental Health Team in building a new model of care to support the psychosocial needs of patients and families living with a chronic medical condition
• Meeting with/calling patients and families to review the implementation of care plans. Referring patients to services frequently used within the Endocrinology clinic and specialized services as needed. Explaining hospital/community based resources to patients and families, providing documentation as needed
• Assessing patients for referrals to resources. Acting as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services
• May assist patients and families with scheduling multidisciplinary appointments. Reviewing appointment schedule and appointment instructions. Coordinating logistics for plan adherence such as appointment reminders and arranging transportation
• Assisting patients with applying for insurance. Providing insurance information to care teams to determine eligibility for services
• Maintaining relationships for accessing community based resources. Providing outreach and maintaining positive working relationships with providers/administrative staff, including physicians, office staff, nurses and social services staff. Reporting outcomes of referrals to referral source
• Documenting patient care and collecting required data. Tracking outcomes and supporting strategic planning processes. Developing and maintaining data
• Attending and participating in care planning meetings to prepare patients for discharge or continuing care

To qualify, you must have:

• High school diploma/GED required; Bachelor's degree in Psychology, Social Work, or Mental Health field preferred
• Minimum of one year of closely-related experience required. Experience with the clinic population or work with community resources is preferred
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Work requires the analytical skills to resolve problems that require the use of basic scientific, mathematical or technical principles
• Bilingual (Spanish) a plus

Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.