21st Century Scholar Success Coach

Ball State University welcomes applications for our 21st Century Scholar Success Coach position. This 21st Century Scholar Success Coach position is grant-funded through the Indiana Commission for Higher Education ( ICHE). The grant is funded through December 2025.

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs

Provide support to Cardinal Central; coordinate and implement programs that support student persistence , provide oversight of two graduate assistant, provide individual support for 21st Century Scholars, and represent Cardinal Central at events or in processes.

Bachelor's degree from an accredited college or university.

One year of higher ed experience preferably in retention, student success, academic advising or related including graduate assistantship.

Exceptional customer service skills and knowledge of basic service etiquette.
Exceptional oral and written communication skills; public speaking skills.
Strong problem-solving and analytical skills; ability to make independent decisions and work collaboratively and productively under pressure in a -fast-paced environment.

Ability to write clearly, concisely, and correctly.

An appreciation of and sensitivity to diverse cultures and lifestyles; engaging and interacting with people of diverse backgrounds.

Ability to work as a team member.

Ability to meet expectations in a fast-paced, dynamic, student-oriented environment.

Ability to attend meetings, events, functions on and off-campus and virtually.

Ability to maintain the confidentiality of records and information.

Ability to work flexible hours, as needed.

Understanding of and commitment to BSU's Mission, Vision, and Values.
Experience with computer applications and systems; ability and willingness to learn innovative programs, applications, systems, tools, platforms, etc.

Master's degree or Bachelor's degree in education administration, college student personnel or a related field from an accredited college or university.

Experience with intervention strategies for at-risk students.

None

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Serve as a coach and mentor to students at risk to aid in their development of the knowledge, skills, attitudes, and beliefs they need to succeed in college and their careers.

Coordinate, plan and implement programs and services that support the persistence and achievement of 21st Century Scholars.

Supervise a Student Affairs Administration in Higher Education ( SAAHE) Graduate Assistant who will work with first year scholars.

Work collaboratively with the 21st Century Scholar Graduate Assistants on programming in collaboration with the ScholarCore student organization.

Serve as a resource and referral agent for students at risk of persistence. Work in collaboration with Academic Advising to provide appropriate guidance.

Initiate collaboration with the Career Center on career and post-graduation programs and services.

Collect and compile data on retention and persistence of 21st Century Scholars.

Utilize and maintain proficiency in a variety of programs and software; that may include Outlook, Word, PowerPoint, Excel, Windows, Self Service Banner, Argos, EAB Navigate and Salesforce.

Represent Cardinal Central at Preview Days, new student orientation, and other functions as assigned.

Perform other related duties as assigned.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.