Senior IT Support Engineer

Senior IT Support Engineer

Pasadena, TX

As a Senior IT Support Engineer at PSC, you will be critical in delivering high-quality technical support to employees across the organization, both remotely and onsite. You will leverage your technical expertise and business acumen to support core IT functions and key business applications that drive operations. Your experience with mobile workforce support in the oil & gas services industry (or similar field-based operations) will be invaluable in ensuring seamless technology adoption and performance in dynamic environments.

Job Duties & Responsibilities:

• Business Acumen & Application Support: Ability to understand and support key business applications used across PSC's operations.
• Service-Oriented Mindset: Focus on delivering proactive, high-impact IT support.
• Technical Leadership: Ability to troubleshoot complex technical issues, optimize processes, and mentor junior support engineers.
• Strong Communication & Documentation Skills: Can effectively interact with business stakeholders and document solutions for technical and non-technical users.
• Problem-Solving & Incident Management: Experience with structured problem resolution, root cause analysis, and incident escalation frameworks.
• Mobile Workforce & Remote Support Expertise: Experience supporting users in field-based industries such as oil & gas, logistics, or similar.
• Provide advanced technical support to employees, resolving complex hardware, software, and connectivity issues.
• Act as a liaison between IT and business units, ensuring applications and IT services meet operational needs.
• Support and troubleshoot business-critical applications used across PSC's field and corporate operations.
• Proactively monitor IT systems to prevent downtime and performance issues.
• Assist in the onboarding and IT training of new employees, ensuring they are equipped with the necessary technology.
• Deploy security technologies such as multi-factor authentication (MFA), VPN, endpoint security, and SIEM solutions.
• Configure and maintain computers, mobile devices, and peripherals with automation-driven deployment processes.
• Maintain inventory of hardware, software, and cloud licenses.
• Lead efforts to improve IT service delivery, working closely with the IT Support Manager to implement best practices.
• Participate in 24/7 on-call rotation for critical support needs

Preferred Job Qualifications:

• 5-7+ years of experience in IT support, help desk, or application support roles.
• Strong problem-solving and analytical skills in troubleshooting IT systems and applications.
• Experience with Active Directory, Microsoft Entra (Azure AD), and Microsoft 365 administration.
• Knowledge of ITIL processes, including Incident, Change, and Problem Management.
• Experience supporting field applications and mobile users in oil & gas services, industrial services, or logistics environments.
• ITSM and security certifications (e.g., ITIL v3 Foundation, CompTIA Security+, HDI Support Manager) are a plus.

Minimum Job Qualifications:

• 4+ years of experience in IT support, help desk, or application support roles.
• Proven experience with ticketing/support systems.
• Experience troubleshooting field applications and mobile platforms used in O&G or industrial field operations.
• Knowledge of computer hardware and software (Windows environments, endpoint management, cloud services).
• Ability to work independently and as part of a team, balancing multiple priorities in a fast-paced environment.

Why join the PSC team?

• Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.
• We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.
• The work we do makes a huge impact in our nation's economy. Check out our videos at PSC Group - Career Videos to learn more.
• Check out our online newsletter "The Connection" which contains articles about our work groups, recognition events, and achievements of our employees and their family members at PSC Group - Newsletter.
• Our Core Values serve as the foundation for all we do-how we conduct our business, serve our customers, and treat members of our PSC family. Learn more at PSC Group - Core Values.

Employee Benefits:

• Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
• Company-paid life, short-term, and long-term disability insurance
• Matching 401(k) plan to help employees save money for retirement
• Vacation, sick leave, and holiday benefits (varies by work group)
• Incentives, discounts, and bonuses
• Industry-leading training and development programs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The above job description does not reflect all essential job functions or physical requirements.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.