Mid-Level ServiceNow Configuration Management Database (CMDB) Engineer/Analyst

Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com.

Summary:

This position supports the Secretary of the Air Force Director of Personnel Digital Transformation Organization and SAF/A1X

• Salary Range: $75,000 - $140,000
• Location: Remote

Roles and Responsibilities:

• Support the Senior ServiceNow CMDB Architect/Developer
• ServiceNow Development experience
• Configure CMDB to accurately represent Configuration Items (CIs) and their relationships
• Liaise with US Government Application Owners, Data Owners, and their Developers to understand their CMDB data requirements, map their CIs and represent and onboard them in the CMDB
• Assist in managing the Change to CIs within the CMDB via the organization's Change and Configuration Management process.
• Work with other ServiceNow experts to ensure CMDB effective integration with other ServiceNow modules.
• Implement CMDB data governance policies and regularly analyze and assess the CMDB to identify and correct discrepancies and conflicts in the CMDB
• Ensure approved CI changes are updated in the CMDB in a timely and quality manner
• Identify, define, and manage roles and responsibilities of product owners, developers, and others in the CMDB process, ensuring clear accountability and compliance with policy
• Ensure CMDB processes implement required DoD Financial Improvement and Audit Readiness (FIAR) guidance, FISCAM and FISMA compliance requirements
• Prepare reports and data on CMDB onboarding statistics and build reports as necessary to inform management and clients of progress toward FIAR compliance
• Monitor the CMDB processes and advise on CMDB process improvements and ensure seamless CMDB process integration across the portfolio.
• Experienced in ServiceNow development and O&M support on modules such as (but not limited to) ITSM, ITOM, AppEngine Integrations and RestAPIs
• Responsible to Program Management for other duties as assigned

Required Skills, Education, and Experience:

• Good communication skills, written and oral.
• A minimum of 5-years' experience with ServiceNow CMDB.
• 5 years' experience importing data to ServiceNow using data loads, transforms, and transform scripts.
• Experience in facilitating successful Change Management processes.
• Strong technical skills and analytic ability.
• Demonstrated ability to act independently when making technical and business judgements.
• Strong familiarity with ITILv4 standards and best practices and ability to become ITIL4 certified.
• DoDI 8570 IAT or IAM Level 3 certifications (CISM, CISSP, etc.) preferred or a at a minimum IAT Level 3 (Security+) required.
• ServiceNow Certified System Administrator (CSA) certificate.
• Bachelor of Science (BS)/Master of Science (MS) in Cyber Security or related filed.
• Must possess Department of Defense (DOD) Secret OR Top Secret (TS) level clearance.

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.