Production Support Engineer - Assistant Vice President

Job Title Production Support Engineer

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

Corporate Banking provides commercial banking products and services for both corporate clients and financial institutions worldwide; our universal expertise and global network allows us to offer truly integrated and effective solutions.

You will be joining the Data domain (Liquidity/Surveillance/Data) in Cash Management team within Corporate Bank (CB) Technology as a Production Support Engineer in addition to Site Reliability Engineer (SRE) responsibilities within the production support team. In this role, you will be accountable for driving a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. You will be responsible for supporting critical client facing applications & will develop technical solutions to improve the stability of production environments.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You'll Do

• Prioritize and resolve Business-As-Usual (BAU) support queries within agreed Service Level Agreements (SLA) while ensuring application stability

• Drive engineering delivery to reduce technical debt across the production environment, collaborating with development and infrastructure teams

• Perform technical analysis of the production platform to identify and address performance and resiliency issues

• Participate in the Software Development Lifecycle (SDLC) to improve production standards and controls

• Build and maintain the support knowledge database, updating the application runbook with known tasks and managing event monitoring

Skills You'll Need

• Strong experience in applying technical solutions to improve production environment stability

• Good understanding of ITIL Service Management framework (incident, problem, change management) and disaster recovery methodologies

• Proficient experience providing Level 2 (L2) and Level 3 (L3) support, ideally in a banking environment

• Proficient in Unix/Linux, scripting, Java, Oracle, Control-M scheduler, ITRS Geneos, Splunk, New Relic, and middleware technologies (e.g., MQ, Solace, Kafka)

• Experience with public cloud infrastructure (e.g., Google Cloud Platform [GCP]) and knowledge of Site Reliability Engineering (SRE)/DevOps practices

Skills That Will Help You Excel

• Excellent communication skills, both written, and spoken

• ITIL Certification, Cloud certification

• Self-motivated

• Analytical mindset, problem solver

• Flexibility with work hours

Expectations

It is the Bank's expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank's hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $78,000 to $111,800. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life

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We welcome applications from all people and promote a positive, fair and inclusive work environment.

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