Customer Advocacy Specialist

*This is a hybrid position requiring 4-days a week in office at our Belmont, CA location*

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for: a Customer Advocacy Specialist. This role is critical as we build out our world-class customer advocacy team. Our team is responsible for identifying, engaging with and leveraging RingCentral customer advocates to help them move through the customer journey to influence bookings, deepen loyalty, and grow brand awareness. We make our customers heroes and the center of everything we do. This position is directly associated with influencing revenue, building compelling advocacy relationships and assets, and contributing to our customers' overall success.

This role is highly visible and cross-functional, requiring regular communication with RingCentral's marketing, sales leadership, sales reps, and customer success manager teams. This individual must be team oriented, have a 'can do' attitude, and be comfortable working in a fast paced, team-oriented environment.

Your responsibilities will include:

• Working closely with RingCentral's customer-facing teams to identify customer advocates

• Building and nurturing relationships with customers and internal stakeholders including customer success, sales, marketing, and product teams

• Innovating how customers are involved in RingCentral's priority programs such as brand campaigns, product launches, media and events

• Managing high-touch relationships with customer advocates and strategic customer executives to develop and deliver mutually beneficial advocacy plans across storytelling, media pitches, and events where required

• Partnering with cross functional teams on media pitches, advertising, blogs, and speaking engagements

• Identifying and taking on ad hoc strategic projects in alignment with overall business objectives

To succeed in this role you must have experience and strengths in:

• Bachelor's degree plus 2+ years experience in the technology industry in a customer advocacy, brand storytelling, or customer-facing marketing role

• Customer-first mentality-including being able to identify, craft and articulate the value propositions of the program to customers

• Demonstrated success delivering revenue-generating and impactful customer advocacy programs

• Proven track record working effectively with executive-level customers and internal stakeholders to build strong relationships

• Experience working directly with customers of all levels, with particular emphasis on executive relationships related to customer advisory boards/councils, executive sponsorship programs and user groups

• Clear understanding of how your work aligns to marketing, sales and communications priorities

• Highly organized and efficient with strong project management skills and operational discipline

• Aptitude for identifying, nurturing, and leveraging customer advocates

• Excellent collaboration skills, self-motivated and willing to take initiative

• Ability to multitask, prioritize, and problem solve in a fast-paced environment

• Strong team player who can also work independently with minimal supervision

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral's Marketing team uses data, strategy and creativity to share our story with the world-and this is a once-in-a-career chance to help plan, coordinate, implement, and oversee it. As part of the global leader in the Unified Communications space, you'll be supported with the resources to produce work that not only moves the needle, but moves markets.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in California, the compensation range for this position is between $77,500 and $85,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of April1st. Please apply prior to the deadline to be considered for the role.