Customer Success Engineer

ChampionX has an immediate need for a Customer Success Engineer located in Houston, or Midland, TX. As a Petroleum Engineer in the Customer Success Team, you will ensure that our clients are able to get the most out of our software.

What's in it For You:

• You will join a growing company offering competitive pay and benefits

• Access to best-in-class resources, tools, and technology

• Opportunity for a long term, advanced career path

• A culture that values safety first, including training and personal protection

What You Will Do:

• Be responsible for ensuring that our software is working as expected, self-identifying any bugs as well as suggesting any improvements.

• Ensure that production data is available and managed properly within the software to enable troubleshooting and optimization of production wells.

• Provide technical and application support to clients using our software to ensure client satisfaction with the tool

• Utilize your petroleum engineering experience to provide advice, training and technical support to clients on how to best manage their wells.

• Work within a multi-disciplinary team of software developers and will need to share your understanding of oilfield terminology and practices with the rest of the team.

• Translate client needs and requests into easily digestible tickets for product and software team to improve user experience with the tool

• Collect and document client feedback with internal stakeholders using Salesforce so that we can improve our offering and maintain strong client relationships

• Onboard new clients and provide in-person/remote training sessions where required

• QA/QC of client data and report issues with data quality

• Utilize petroleum engineering expertise to provide technical guidance to customers

• Support software engineering and product teams to understand context of Pump Checker software and artificial lift

Minimum Qualifications:

• Bachelor's degree in engineering (Petroleum, Chemical, Mechanical, Electrical)

• 3 years of ESP optimization and or application experience in the oil and gas industry

• Comprehensive knowledge of oil and gas production operations

• Strong customer skills including the ability to present to customers and effectively explain and train.

• Excellent oral and written communication skills.

• High computer application literacy (including Microsoft Office Suite and ability to learn internal software systems)

• Must have a valid Driver's License and acceptable Motor Vehicle Record

Preferred Qualifications:

• Experience working in Artificial Lift applications

• Working knowledge of Well Construction, Completions and Production Fundamentals

About ChampionX:

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Our Commitment to Diversity and Inclusion

AtChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.