Area Operations Leader

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

• Monitor the order management process and identify process improvement opportunities to drive accuracy, efficiency, timeliness, and customer satisfaction.
• Collaborate with sales on contract terms and order processing to minimize errors and maximize accuracy and on time delivery.
• Collaborate with service to ensure optimal customer experience, parts and resource availability and technician productivity
• Visit customers on a regular basis to understand process challenges and customer requirements.
• Effectively attract, coach, counsel, train and develop all sales support operations employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills, to the highest degree possible.
• Proactively manage the workforce with cross-training and support to manage employee gaps, leveraging strengths and employee skill sets.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work, resolving disputes in a timely manner, managing budgets, and increasing utilization of sales support operations team. Create standard work processes where needed and ensure they are followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment.

Requirements:

• Bachelor's Degree required; Engineering, Technical, Marketing or Business preferred\
• 5+ years of experience in industrial product space, preferably with a diverse product portfolio including service offerings

Core Competencies:

• Work is completed through other employees, so this person must excel at hiring, developing, training, coaching, leading and motivating a diverse workforce for optimal results
• A strategic business mindset is important. This individual must be able to support the Area General Leader in creation of a strategic business plan for growing the business through internal process improvements and lean strategies to positively impact our market position.

Preferences:

• 3+years management experience; preferably in a customer facing environment
• Experience with profit & Loss specifically with forecasting needs, obtaining resources, and managing budgets.

Travel & Work Arrangements/Requirements:

• This position may be remotely based within the US with occasional travel required (25-50%).

What we Offer :

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

The total pay range for this role, including incentive opportunities, is $89,820 - $200,000. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.

At Ingersoll Rand, we think and act like owners - of our business, our communities, our planet, and our health too. The Ingersoll Rand benefits program provides you with the tools and resources to take accountability for your health so that we can continue to help make life better.

Benefits of employment and include;

• Medical and Prescription drug plans

  
  

• Wellness and Chronic disease management programs

  
  

• Dental, vision, life/AD&D insurance

  
  

• Short- and Long-term disability

  
  

• Health Savings Account

  
  

• Flexible Spending Account

  
  

• Parental Leave

  
  

• Employee Assistance Program

  
  

• Discount Program

  
  

• Employee Stock Grant

  
  

• 401k plan with a company match

  
  

• 3 weeks of paid vacation and 11 paid holidays throughout the calendar year

  
  

• Voluntary benefits include legal, accident, and critical illness protection

  
  

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.