Collection & Recovery Support Specialist

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As a Collection & Recovery Support Specialist, you'll play a pivotal role in supporting BECU's Collection & Recovery Management team. Your work will directly contribute to ensuring the smooth processing of financial transactions, safeguarding the financial health of the organization, and providing exceptional support to both internal and external stakeholders. Imagine yourself driving meaningful change by handling essential account processes and enabling better financial outcomes for members. This is your chance to leave a lasting impression on our journey while growing your own expertise in a supportive and innovative environment.

WHAT YOU'LL DO:

• Support Transactional Excellence: Process a variety of financial transactions across deposit accounts, loans, and credit cards, ensuring accuracy and efficiency.
• Manage Account Status Changes: Perform system updates and maintenance to transition accounts from active to charge-off status, including terminating memberships when necessary.
• Handle Account Closures: Process system maintenance and documentation for involuntary closures of revolving and deposit accounts with care and precision.
• Execute Loan Modifications: Facilitate loan modifications in partnership with Bankruptcy, Loss Management, or the Member Assistant Department to support members during challenging times.
• Oversee Debt Management Plans: Process and follow up on external debt management program requests and related correspondence to ensure seamless coordination.
• Balance Financial Records: Monitor applicable general ledgers, ensuring accuracy and timely reporting to the Accounting department.
• Protect Confidentiality: Maintain the highest level of confidentiality when managing sensitive member and employee information.
• Deliver Stellar Support: Respond promptly and professionally to internal and external inquiries while maintaining a courteous and approachable demeanor.
• Resolve Exceptions: Research and resolve exception transactions and address out-of-balance conditions to maintain operational integrity.
• Manage Department Communication: Process incoming mail daily and monitor the department's email inbox for timely responses and follow-up.
• Adapt and Contribute: Take on additional duties as assigned, showcasing your flexibility and commitment to the team's success.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• Skill Development: Enhance your expertise in financial operations, collections, and account management.
• Career Growth: Access opportunities to grow within a collaborative and innovative organization that values your contributions.
• Supportive Culture: Join a team that champions collaboration, mutual respect, and a commitment to excellence.
• Impactful Work: Contribute to the financial well-being of members and the overall success of BECU.
• Work-Life Balance: Benefit from a culture that values your time and well-being.

QUALIFICATIONS:

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum two years of servicing and operational, experience at a financial institution.
• Verbal and written skills for effective communication and customer service.
• Full-time availability with flexibility for additional hours as necessary.

Desired Qualifications:

• Experience in collections, insurance, lending products, bankruptcy, or garnishments.
• Attention to detail, with a high degree of accuracy and the ability to provide actionable recommendations.
• Ability to exercise confidentiality, discretionary judgment, and sound decision-making.
• Capability to meet deadlines, work independently, and collaborate effectively as part of a team.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.