Pilot Success Manager

GEOTAB
parental leave
United States, Georgia, Atlanta
Jan 28, 2025
Who we are Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out ourblogand follow us @InsideGeotab onInstagram. Join ourtalent networkto learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Pilot Success Manager who will ensure that pilot projects are executed flawlessly, align with strategic business goals, and achieve desired outcomes, thereby contributing to the organization's success. If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: The Pilot Success Manager plays a pivotal role in leading the execution of more complex and larger-scale pilot projects and Proof of Concept (PoC) stages for both new opportunities and existing customer expansions, including overseeing onsite product installations. This role demands advanced relationship management with partners and customers, as well as exceptional communication and organizational skills. It requires a deep understanding of the company's products and solutions, and the ability to evaluate business objectives to recommend relevant business solutions. Key responsibilities include enhancing project reporting and analysis, autonomously making critical project decisions, and serving as a subject matter expert within the organization and mentoring junior team members. How you'll make an impact Manage complex pilot projects tasks from initiation through to completion, ensuring they meet or exceed predefined success criteria. Engage in cross-functional collaboration, working closely with Customer Project Managers, Solutions Engineering, Business Development, and Signature Accounts teams to ensure seamless integration and alignment of pilot projects with broader business objectives. Develop and implement advanced project reporting and analysis tools, providing deeper insights into project performance, client satisfaction, and ROI. Make autonomous, critical decisions throughout the pilot project lifecycle, solving problems efficiently and effectively to keep projects on track. Lead the evaluation and refinement of post mortems for development of pilot methodologies and best practices, continuously improving the execution and outcomes of pilot projects. Serve as a mentor to junior team members, sharing knowledge, best practices, and experiences to foster team development and enhance project outcomes. What you'll bring to the role 3-5 years of experience in solution selling and project management (with at least 2 years focused on managing pilot projects). Outstanding ability to build, maintain, and manage strong relationships with clients, stakeholders, and team members, ensuring alignment and cooperation throughout the project lifecycle. A thorough understanding of the sales process and solution selling. Advanced understanding of Geotab product suite, including Geotab Marketplace offerings and technology, and ability to develop and implement custom reports and platform customization, ensuring that the pilot project aligns with specific client requirements. Excellent communication skills, adept at engaging with customers, partners, and team members across functions and levels, and effectively conveying project goals, updates, and outcomes. Proven ability to navigate complex project landscapes, showcasing superior organizational skills that drive successful execution and consistently achieve desired outcomes. Proven experience in mentoring and guiding junior team members, enhancing team capabilities and project success. Advanced problem-solving capabilities, adept at navigating complex project challenges with strategic solutions. Deep understanding of project dynamics and innovative thinking to devise and implement strategic solutions. Advanced analytical skills, with the ability to develop and implement sophisticated reporting tools, and strategic thinking to align projects with business goals. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Why job seekers choose Geotab Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. Other employment statements: Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.