Process Manager, Customer Communications

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is seeking a Process Manager for customer communications who will be responsible to work with internal and external partners to provide and analyze mapping for customer communications, make recommendations on enhancing and updating customer facing letters, billing statements, escrow analysis, year-end documents, emails, texts and digital. Must be well organized, able to establish timelines, manage delivery to established timelines and present results.

• Location: Onsite daily in Englewood, CO
• Compensation: $110-140k

Key Responsibilities include:

• Manage internal customers to define and execute initial production quality control (QC), periodic QC, and archive all testing scripts.
• Effectively communicate, gather, and execute requirements internally and externally manage vendor performance and articulate results.
• Project Manage internal content software and delivery mechanisms.
• Understand communication file requirements and delivery methods. Stay up to date with ICE file changes and data fields for document mapping.
• Reconcile invoices, communications sent, communication imaged, within business expectations.
• Present results and communicate effectively to Executive Management.

Qualifications:

• Bachelor's degree or equivalent work experience.
• Preferred 5 years operations with ICE Financial Systems.
• Effective communication skills necessary to communicate with team members, vendors, and production staff.
• Strong research and computer skills.
• Working knowledge of Federal and State laws applicable to mortgage banking.
• Strong reasoning, problem solving, and critical thinking skills.
• Ability to pay significant attention to details.
• Strong proficiency with Microsoft Office (Word, Excel, Outlook, etc.) and Adobe.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.