Director, Marketplace Sales Operation

Summary of Position

• Initiate and oversee sales retention, analytics and broker functions for the sales and marketplace.
  
• Develop strategy for retention plans, analytics to drive business plans, and support broker strategies for identified targets of opportunity with clearly defined schedules, action assignments.
  
• Manage the sales operations from onboarding, training and webinar updates, review and participate in State Programs and strategy growth meetings.
  
• Participate in Salesforces and IT development processes.
  
• Monitor daily weekly and monthly reports.
  
• Review and manage write ups such as DL, PIPS and finals.

Principal Accountabilities

• Develop, implement and supervise the activities of daily weekly and monthly reports to ensure departmental goals and objectives are met including: developing daily update membership reports; participating in functions relevant to the sales and marketplace; and working with departments and vendors that are involved with membership growth of our partners.
  
• Manage day to day operation of the sales, retention and marketplace functional areas; collaborate with peers to align strategies and sales growth projections.
  
• Develop, train, manage, assess, and motivate staff. Develop performance objectives; provide support and guidance to maximize probability of success.
  
• Analyze sales reports; determine performance gaps and provide guidance and recommendations for improvement; acknowledge and encourage positive results to motivate staff.
  
• Build strategy and deliver comprehensive training plan to ensure optimal results from marketplace sales organization.
  
• Create and maintain close relationships working with outside vendors to support the needs of the department.
  
• Coordinate work efforts with direct mail and call center vendors to ensure all required components are in place for marketing efforts to generate sales opportunities for sales and marketplace team.
  
• Work with the Compliance Director to Implement training programs to ensure compliance with CMS requirements as well as creation/revision of all policies and procedures and annual internal audit processes.
  
• Manage the development of State Products Medicaid benefit plan designs created annually to market to prospective members and strategic plans for the annual open enrollment period.
  
• Regular attendance is an essential function of the job; perform other duties as directed, assigned or required.