Site Reliability Engineer I

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

We are looking for an eager Site Reliability Engineer (SRE) I to join our MXO SRE team. As an SRE I, you will primarily be responsible for ensuring the reliability and availability of Medallia's MXO application running in Azure. Additionally, the job will require additional SRE support for other Medallia applications used by our US Government customers running infrastructure in AWS.

You will work closely with developers, DevOps engineers, and product owners to identify and resolve performance issues, automate deployment processes, and optimize system performance. Our ideal candidate will demonstrate the ability to learn new concepts quickly and a strong desire to grow in modern deployment and cloud environments. Core technology areas involved are Kubernetes, ArgoCD, virtual networking, terraform, git, python/go/java, jenkins, Postgres, and cloud APIs.

• Design and implement highly available and scalable infrastructure on Azure/AWS/Private Cloud.
• Ensure the reliability and availability of our applications and infrastructure by identifying and resolving performance issues.
• Automate and utilize deployment processes using Git and CI/CD tools.
• Monitor and analyze system performance and identify areas for optimization.
• Collaborate with development teams to implement and optimize application architecture.
• Develop and maintain infrastructure-as-code scripts and templates.
• Manage virtual networking technologies, including VPNs, VPCs, and load balancers.
• Continuously improve our systems and processes to increase reliability and efficiency.
• Participate in on-call rotations to provide 24x7 support for production environments.

Minimum Qualifications:

• Bachelor's degree or equivalent experience in Computer Science or a related field.
• 1+ years of experience in AWS infrastructure design and implementation.
• 1+ years of experience in Python programming.
• Demonstrated experience with Git and CI/CD tools.
• Jenkins knowledge/expertise (server management and jobs)
• Kubernetes/Docker/Container experience

Preferred Qualifications:

• Knowledge of virtual networking technologies, including VPNs, VPCs, and load balancers.
• Demonstrated troubleshooting and problem-solving skills.
• Excellent communication and collaboration skills and strong willingness to learn.
• Experience with infrastructure-as-code tools such as Terraform.
• Cassandra, Postgres, Redis experience.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $86,400 - $95,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applical status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.