Medical Record Retrieval Ops Specialist

BlueCross BlueShield of Minnesota
life insurance, vision insurance, paid time off, 401(k)

Jan 15, 2025
About Blue Cross Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. How Is This Role Important to Our Work? This position will coordinate and implement activities supporting accurate and timely document management, adherence to tight project timelines, and protection of PHI. The Medical Record Retrieval Specialist will support the team by requesting, retrieving, processing, tracking and organizing incoming Medical Records which will be reviewed by the clinical and/or coding teams. A Day in the Life: Manage and maintain Medical records repository. Ensure accurate and timely record uploads, compliance with processes to protect PHI, and effective tracking of records and record requests. Retrieval of medical records via fax, mail, remote electronic medical record access or onsite visits at the provider location. Assist internal team and provider groups to troubleshoot any logistical or technical issues regarding records requests, retrieval or storage. Effectively communicate with team members and external providers to ensure adherence with challenging project timelines. Identify process issues and contribute to the design of solutions. Proactively implement process improvements. Complete additional tasks as required to support the project. Nice to Have: Associates Degree in Health Information or related field. Recent Health Care or Health Plan experience. RHIT Certification. Experience with Medical Records or in a Clinical setting. Experience in using Adobe Pro. Experience in using Microsoft Access. Experience in using multiple software programs to complete a process. Required Skills and Experiences: 3+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. Recent document management experience. This includes knowledge and skills in using Adobe Pro, scanners, flash drives, navigating a shared drive and/or document repository, using software to track record requests, receipts and maintaining an issues log. Team player with ability to build and maintain relationships with cross-functional business partners, external partners, and others. Highly developed interpersonal communication skills. Strong organizational skills, ability to prioritize responsibilities with attention to detail. Must be self-motivated, able to take initiative, and work independently with minimal oversight to meet timelines, strong follow-through skills and a solutions-oriented attitude. Detail oriented, with the ability to organize and track information and documents. Ability to work under pressure and meet multiple deadlines. Experience in using Microsoft Office: Excel, Word, etc. Adobe Pro and demonstrated ability to learn/adapt to computer-based tracking and data collection tools. Proficient with navigating and retrieving clinical information from an electronic medical record. Knowledge of clinical documentation layout and experience with Medical Records. Ability to Travel. Compensation and Benefits: Pay Range: $21.00 - $26.25 - $31.50 Hourly Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: Medical, dental, and vision insurance Life insurance 401k Paid Time Off (PTO) Volunteer Paid Time Off (VPTO) And more To discover more about what we have to offer, please review our benefits page. Make A Difference Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com. All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S. Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.