Director - Account Management

Are you ready to lead a dynamic team and make a significant impact in the Community Retail & Long Term Care (CRLTC) segment? As the Director of Account Management, you will be at the forefront of developing and coaching a talented group of Account Managers and Account Coordinators. Your focus will be on fostering long-term relationships with customers and sales team members, acting as a key point of escalation for high-priority initiatives, and ensuring that your team's efforts align with Cencora's organizational goals.

In this role, you will oversee a dedicated team managing diverse CRLTC customers, driving retention of existing business while increasing profitable revenues. Your leadership will be crucial in achieving daily operational excellence and creating a collaborative environment where team members thrive. If you are passionate about empowering others and are eager to contribute to a team-oriented culture, we want to hear from you!

• Leadership and Team Development:

  • Lead, develop, and coach a team of Account Managers and Account Coordinators.

  • Provide valuable coaching, hiring, training, and upskilling to improve team consistency, quality, and effectiveness.

  • Conduct regular 1:1 meetings, team meetings, and focused check-ins to support team members' career development, goal progress, and mental wellbeing.

  • Foster a culture of trust, open communication, and proactive feedback.

• Customer Relationship Management:

  • Support Account Managers in building and maintaining relationships with key customer stakeholders, within the CRLTC segment & Cencora cross functional teams

  • Serve as a thought leader and trusted advisor to senior management to operationalize customer servicing requirements, including serving as a point of escalation for customer and team issues.

  • Participate in quarterly business reviews with sales and Account Managers to discuss financial and service metrics.

• Operational Excellence:

  • Ensure the team maintains customer-specific documentation (e.g., operations manuals, account profiles) and uses approved templates and marketing materials.

  • Oversee the use of various dashboards and tools (e.g., Cencora Operations Dashboard, Price & Contracts Dashboard, ABForce/CRM Documentation) to navigate customer conversations and assess performance.

  • Monitor and manage the team's adherence to internal processes and procedures, including meeting management and documentation standards.

• Strategic Alignment and Execution:

  • Collaborate with CRLTC sales teams to align on customer goals and account growth strategies.

  • Contribute to strategic initiatives based on deep customer knowledge and understanding of internal operations.

  • Execute against the customer segmentation model to deliver upon customer experience needs.

• Performance Management:

  • Track and report on team performance metrics, including any identified gap-to-goals within agreed upon annual performance goals and any future scorecard initiatives.

  • Provide monthly updates on team members' progress toward goals and highlight any risks and success.

  • Recognize and reward team achievements through TrueBlue awards and other recognition programs.

• Travel Requirements:

  • Willingness to travel within the selected geographic territory (including overnight travel) for events such as conferences, national and regional sales meetings.

  • Performs other duties as assigned

Requirements:

• Bachelor's degree in Business Administration, Project/Program Management, Healthcare Management, Accounting, Sales, Marketing, Computer Sciences, or a related field. MBA is preferred.

• Experience in community retail, long-term care, or related healthcare industries is preferred.

• Minimum of seven (7) years of directly related and progressively responsible experience in account management or a related field.

• Strong organizational skills and attention to detail.

• Excellent communication skills, both oral and written.

• Demonstrated consultative skills and ability to facilitate group consensus.

• Strong customer service skills and a proactive attitude.

• Excellent problem-solving and follow-through skills.

• Ability to develop and maintain collaborative working relationships.

• Demonstrated project management skills, including leading and managing multiple projects.

• Ability to work with data and translate it into actionable insights.

• Proficiency with CRM systems and enterprise resource planning (ERP) software.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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