Director, Technical Program Management: Sales Cloud

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Technology & Products Program Management
The Technology Program Management team works across our Cloud Business Units driving programs that deliver innovative, enterprise cloud solutions for our customers. We are the Grease, Glue, Coach & Cop that create delighted users, thriving teams and innovation everywhere!

Sales Cloud is the #1 AI CRM platform worldwide, empowering sales teams and driving revenue growth for over 100,000 customers across every industry, region, and segment. We are proud of our outstanding track record, having been recognized as a leader in the Gartner Magic Quadrant for 18 consecutive years. The Sales Cloud Technical Program Management team plays a critical role leading large-scale, cross-functional programs and initiatives which are part of the Technology & Products organization at Salesforce. TPMs oversee programs through from inception to end, ensuring an organized and streamlined workflow with effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company. This is an individual contributor role.

• Own and drive the operating model for their Sales Cloud Programs/ Product Area by achieving alignment on program scope, release planning, as well as aligning on vision, business goals, creating program structure, and securing cross-functional support.
• Drive program core team meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
• Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner and adviser for executive management to ensure program success.
• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, DevOps, Release Eng, Capacity, Functional Managers, Release Management).
• Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting to all stakeholders, team members, and interested parties.
• Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.
• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
• Provide weekly program reviews to the executive team and shepherd release demos and reviews (deep dive into current state of project goals, risks, escalations).
• Create a collaborative environment that fosters creativity, innovation, and learning. Be willing to have a beginner's mind.
• Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

• 10-15 years of professional work experience leading large enterprise product programs.
• 6+ years of cross-functional team management experience in a SaaS company, and in-depth knowledge of the SaaS business operating model and its product development lifecycle.
• Strong executive communication and presentation skills are a must
• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.
• Ability to master technical subjects and technologies relevant to the program.
• Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.
• Ability to successfully partner with all functions across the entire company and across multiple time zones, and strong time management, analysis, and planning skills.
• A related technical degree required
• A sense of humor, and grace under pressure

• Comfortable bending between the tactical and strategic.
• Program Management Certification (Agile)
• Prior experience working with GTM and product launch teams

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