Member Service Specialist I

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference

While working from the confines of your home, this position will be responsible for crafting and maintaining positive customer relationships and responding to customer inquiries regarding all spending account products. Proactively provide information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. Display compassion, respect, and self-confidence when communicating with customers. Click here to learn more.

This is a REMOTE position

Candidates must reside in the following states to be considered: AZ, AR, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, OH, OK, SD, TN, TX, UT, WY

This opening is for our March 3rd, 2025 training class, All Applicants must be available for training March 3rd - 28th, 2025 without Absenteeism

What you'll be doing

Research and respond to a high volume of incoming telephone call inquiries from our customers to ensure timely resolution of issues
• Consistently provide accurate information to customer inquiries in accordance with HQY inquiry accuracy standards by prioritizing and utilizing appropriate tools, resources, internal communications, and training materials
• Educate customers on HealthEquity products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures
• Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources
• Establish rapport by offering information and services beyond the customer's initial inquiry
• Assist and educate All Health Guides (Health Plan Partners) through complex spending account issues

What you will need to be successful

• High school diploma or equivalency
• Must be 18 years of age or older
• One to two years Customer service experience is a plus
• Proven PC navigation and data entry skills
• Strong oral and written communication skills
• Strong problem solving and decisions making skills
• Strong interpersonal skills
• Proven skills as an insightful and compassionate communicator
• Demonstrated ability to establish and maintain positive interpersonal relationships
• Someone who is adaptable and who embraces change and ambiguity
• This is a remote position

#LI-Remote

This is a remote position.

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
• Adventure accounts
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education& tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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