ServiceNow Platform Administrator

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

About the team

We are building a world class IT Service Management (ITSM) team from the ground up, using the ServiceNow platform to empower colleagues to delivery exceptional market leading services to our internal and external clients.

This is your opportunity to join the rapidly growing ServiceNow platform team with a focus on driving Worldpay forwards in the way it makes knowledge-based decisions, built on solid data-driven evidence to improve our colleague and client experience, drive efficiency and cost savings, and improve the way we delivery service.

What you'll own

We are seeking a highly skilled ServiceNow Platform Administrator with a background in the financial sector and experience in large greenfield implementations of ServiceNow. In this pivotal role, you will manage the overall platform monitoring, releases, upgrades, patches, instance health, ensuring these meet our strategic goals and deliver exceptional value.

• Manage multiple ServiceNow environments (Development, Testing, Training, Production) to ensure stability and performance

• Ensure data integrity across environments by managing data imports/exports and performing regular audits

• Create and own production monitoring solutions to keep the instance performance at par

• Regularly communicate with the ServiceNow Impact team

• Plan and execute system upgrades and patches to keep environments up to date

• Address and resolve environment-related incidents and issues

• Manage and own the communications for release, patches and upgrades

• Support in planning and scheduling releases, ensuring alignment with business priorities and timelines

• Coordinate with development, testing, and operations teams to ensure smooth release processes

• Manage the deployment of releases to production environments, minimizing disruption to users

Where you'll own it

You'll own it remotely within the United States. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.

What you'll bring

• A minimum of 5 years working on the ServiceNow platform with at least one large greenfield implementation as well as leading the code promotion/release management for ServiceNow code.

• Knowledge of ServiceNow Releases, Upgrades, Patches and understanding of CICD Pipelines to automate releases (both ServiceNow and DevOps)

• Setting platform wide standards and ensuring they are followed

• ServiceNow Certified System Administrator

• ServiceNow Certified Application Developer

• Certified implementation specialist ideally one or more of ITOM, SecOps, HRSM, ESG, Legal Service. ESC pro areas

• Understanding the ServiceNow platform monitoring aspects

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

Apply now to write the next chapter in your career. We can't wait to hear from you.

To find out more about working with us, find us on LinkedIn.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.