Senior Manager, Clinical Coach

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Essential Functions and Responsibilities:

• Leads the development of the School of Education's Clinical Coach team to support students from Day 1 through licensure.
• Provides supervision, direction, and leadership for a team of managers (direct reports), each of whom is responsible for the performance, training, and development of a team of clinical coaches.
• Collaborates with multiple shared service teams and other WGU department leaders to provide students with a personal, flexible, and affordable education experience.
• Uses university platforms to pull qualitative and quantitative data regarding student experiences within programs of responsibility. Uses that data to implement improvements in coaching approaches within the programs.
• Uses student and staff input to inform the WGU decision-making process, particularly regarding WGU coaching strategies and services.
• Works with program level leaders to develop and implement effective communication strategies to positively impact student progress, retention, satisfaction, and graduation.
• Collaborates with leaders to make hiring and promotion decisions.
• Supports the execution of strategic plans, analyzes results for future direction.
• Takes ownership of assigned initiatives and applies strong leadership skills to build a high-performing, cross-functional team environment.
• Develops strategic and effective working relationships with key WGU stakeholders.
• Leads ongoing team- and discipline-specific training in a distributed (in-office & remote employees) environment.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Ability to lead a diverse team of managers, provide professional development, and be open to feedback from their team and colleagues. Must be able to motivate and encourage others while demonstrating how their work contributes to student and program success.
• Must have strong technology skills, including: data entry, Outlook email and calendar, MS Office, database, or equivalent experience is required.
• Demonstrates a commitment to diversity, equity and inclusion and promotes activities for leaders and individual contributors to grow in the area of DE&I.
• Ability to pull data from university platforms, understand implications, recommend course of action. Uses data to drive decisions.
• Strong verbal skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking style.
• Remarkable organizational talent is requisite.

Job Qualifications:

Minimum Qualifications:

• Master's degree in a related field of study from an accredited institution.
• Five (5) years of leadership or supervisory experience in the following areas: managing projects in a fast-paced and complex environment, leading cross-functional teams, leading teams to impact organizational outcomes through specific interventions, facilitating training, analyzing data, using data to drive decisions, presenting to diverse audiences.
• Three (3) years of clinical experiences with an Educator Prep Program

Preferred Qualifications:

• Terminal degree from an accredited institution in a related field of study.
• Applicable licenses or certifications.
• Experience leading process improvement projects.
• Experience handling and resolving student behavior/conduct concerns.
• Coaching Certification

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• May be required to work some evenings and weekends.
• Occasional travel and commuting to include overnight travel to Salt Lake City, Indianapolis, Phoenix, Austin, or other cities.
• Must be able to lift up to 15 pounds at times.

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #DEI