Business Program Manager
 Microsoft | |
remote work
| |
 United States, Washington, Redmond | |
 Jan 10, 2025 | |
|
OverviewCloud Operations + Innovation (CO+I) is the team behind one of the World's largest Cloud Infrastructures, responsible for developing, building and maintaining the entire Microsoft Cloud. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for a passionate Business Program Manager to help achieve that mission. Within CO+I, the Core Operations & Functions Team manages the delivery of datacenter capacity for Microsoft's Cloud Business across the globe. We have a portfolio of complex projects that require oversight from End-to-End. The Business Program Manager provides CO+I centralized management of corporate controls and leadership oversight through the life cycle of a project build. This role will be a vital connection and orchestration point to ensure we have clear global standards and governance criteria for cross-org leadership sign-off, while enabling project team accountability and compliance. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is located in one of the following hub locations : Atlanta, GA, Redmond, WA, San Antonio, TX, Washington, DC or Phoenix, AZ. Relocation support will be provided, and successful candidates are required to relocate or reside within 50 miles of the hub office location. This role is eligible for hybrid or remote work, up to 100%.
ResponsibilitiesLead scenario-based planning and process optimization for our RMR (Regional Milestone Review) governance platform and processCoordinate with all segments and functional organizations across CO+I at both the executive and project team levels, to facilitate cross-org leadership alignment and project team compliance on governance criteria and milestone checkpoints through the build life cycleDrive analysis on current inefficiencies and develop out-of-the box solutions that contribute to overall business goals and strategies, enabling us to scale to meet projected demand growth for our cloud businessCreate data & reporting mechanisms to support proposed changesCreate date & reporting and be able to articulate trends, conduct root cause analysis and be able to build the executive level business case to articulate the impact Build out reporting strategy for all levels: executive, regional, and day-to-day business operationsDeliver business results through a laser focus on global standardization, process consistency, and data integrityCreate mechanisms for planning and tracking Stage Gate execution steps and key deliverablesManage global communication channels, track adoption, and ensure compliance against new requirements and process changesDrive quality control reviews at the regional and executive levels to ensure all accountabilities are met and the bar for leadership approval is achievedStandardize and operationalize best practices across our global portfolio, while accounting for regional variances in executionLead development and tracking of success and performance metrics as well as Key Performance Indicators (KPIs) such as adoption, volume, training, cycle time, and impact | |