Director of Engineering

Symetra has an exciting new opportunity to join us as a Director of Engineering!

This Director of Engineering role is responsible for the strategy and staff that deliver devices, applications and services that support the digital employee experience (DEX). This role is accountable for all functions, including operations, governance, enablement and engineering. This leader is ultimately responsible for setting priorities, managing the engineering and operations teams, and shipping technology that creates value.

• Creating a culture of enablement to drive adoption and improve workforce digital dexterity.
• Developing a digital workplace strategy that reduces digital friction and improves the digital employee experience.
• Delivering business-enabling technology by harmonizing devices, applications and services.
• Building partnerships among key stakeholders and business leaders to ensure that digital workplace initiatives support business outcomes.
• Creating a culture of data-driven analysis and overseeing the sharing and synthesis of that data to amplify employee experience outcomes.
• Utilizing organizational change management best practices to drive technology adoption.
• Fostering a culture of knowledge sharing and continuous learning to enhance organizational knowledge management practices.
• Embodying bias for action, while also balancing responsiveness to operational needs with long-term strategy and data driven decision-making.

Oversees a wide range of responsibilities, leading multiple teams and functions across the organization:

• Service Desk and Desktop Support: Leads the operations teams responsible for providing comprehensive support to end users.
• User Device Management Engineering: Leads the team focused on managing enterprise devices and integration with adjacent systems.
• ServiceNow Team: Leads the team responsible for managing and optimizing the ServiceNow platform to support business operations, enterprise-wide automation and IT service management.
• Productivity Solutions: Leads the Productivity team in optimizing Office 365, ensuring adoption of the M365 platform, reviewing compliance and security in M365, and owning the end-user-facing application portfolio to enhance organizational efficiency.
• Incident Management: Leads the company-wide Incident Management function, ensuring swift and effective resolution of Incidents, the effective handling of major incidents, and the efficient use of problem management to ensure long term proactive prevention of incidents.
• Knowledge Management Systems: Implement and oversee knowledge management systems to ensure that information is easily accessible and effectively utilized across the organization.

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H.

• AVP Internal Sales, Training and Development

"Symetra is inclusive of all employees regardless of their personal differences." Darrell J.

• Actuary III

"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D.

• Financial Reporting Lead Senior Analyst

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

Compensation

Salary Range: $156,900- $261,600 plus eligibility for the company annual bonus program.

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  15+ years engineering or operations management experience in high-growth organizations with experience managing leaders of high performing functions (or equivalent experience)

  
  
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  Experience applying technical solutions (call center, self service, automation, etc.) within the context of a support organization.

  
  
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  Brings contemporary knowledge in SaaS software engineering and solutions architecture.

  
  
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  Experience managing a team that delivers a large enterprise wide SaaS platform such as M365, Workday, ServiceNow, or other similar platform.

  
  
• Recent experience with microservices, serverless, event driven and distributed systems architecture
• A champion for agile delivery including enterprise-wide collaboration in Change and Release management. Experience scaling up agile.
• Experience managing vendor relationships, overseeing contract compliance, and ensuring appropriate license footprints.
• Bachelor's degree in Computer Science preferred, information systems, business administration or related field, or equivalent work experience

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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