Technologist/Configuration Analyst

Description:

We are looking for a technologist/config analyst. Someone who understands SharePoint online features and can setup new pages and perform content updates and is also familiar with its security. If candidates have basic web skills HTML/CSS and JavaScript that would be great.

Client has other internal tools that need to be supported as well. If you are willing to learn and support those tools along with Qualtrics, that would suffice for this role.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $50 - $60 / hr. w2

Learns internal and relevant external software products features, capabilities, interdependencies across multiple areas, configurability, and security to provide excellent technical support.

Performs configuration, troubleshooting, testing and analysis tasks as well as supporting day to day business operations of SharePoint online based and other SASS Types of software applications.

Responds to incident tickets received from the service desk as well as process change requests and service requests, as applicable. Escalates issues to the next level support groups and coordinates and resolves as necessary.

Maintenance may include support of end users in specific areas or processing, reconciliation and reporting within the system.

As part of the team, maintains clear, concise and accurate documentation for software products, processes, and configurations. Comfortable independently collaborating with stakeholders and strong ability to self-organize tasks

Ensure documentation is kept up-to-date and in the proper shared, accessible location.

Can communicate effectively and work as a team member both within product enablement and across other groups in support of goals & objectives and has

Technical Skills:

HTML, CSS

Microsoft SharePoint online:

Microsoft Office 365,

Qualtrics or a similar product like Survey Monkey or Survey Sparrow

Experience providing technical support for Software applications built on SharePoint Online is a must. Should have an excellent understanding of Webparts, comfortable with custom configurations and researching/implementing new features/functionality.

Programming experience in Scripting Languages like JavaScript or TypeScript would be highly preferred.

Experience working with Qualtrics is preferred or relevant experience on similar products like Survey monkey, Survey sparrow is desirable.

Experience in an Agile environment and familiarity with SCRUM Process is nice to have.

Familiarity with Instagram, Twitter, LinkedIn, Google for Business, Google Search Console, and Google Analytics is desirable.