Desktop Support Analyst

Description:

We are seeking a skilled Desktop Support Analyst to join our team, providing expert support and guidance on IT-related activities and initiatives. The ideal candidate will have a strong background in technical and customer support, with a focus on delivering high-quality solutions to our clients. This role involves working closely with application developers, operations teams, and customers to ensure seamless IT operations and support.

Job Location: Pittsburgh, PA with travel within the area required. Onsite presence 5 days per week.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $25 - $30 / hr. w2

• Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution
• Provides support to a specific group of customers on applications, infrastructure, and technology related activities for small projects
• Works with application developers and operations to support production applications and customer specific operations.
• Work with others to hardware break/fix including (printer hardware, System crash, hardware failure, etc.)
• Trains customers on new products, applications, and platforms
• Contributes to the achievement of team objectives

• 5 years desktop support
• Experience in technical and customer-support required
• Hardware break/fix
• Must be able to fix printer hardware
• Ability to be onsite 5 days per week
• Microsoft products
• ServiceNow
• Remote Support
• Experience in the securities or financial services industry a plus.

• Bachelor's degree in a related field or equivalent experience
• Microsoft or CompTIA certifications preferred