Warranty and Sales Return Tech

Immediately Hiring!

Warranty and Sales Return Tech- Huntsville, Alabama

Pay range from $29.00 to $33.00

Shift: Days

As a Warranty and Sales Return Tech you will be a crucial part of our operations, ensuring that a quality product is available to our customers when they need them. Your work will directly affect people's lives!

Primary Responsibilities

• Responsible for coordination of warranty and sales return parts:
• Inputting and manipulating new claims, rebuilds and exchanges
• Print part I.D. labels
• Apply masking to al repair units
• Determine the origin of broken liters using an eye loop
• Test the electrical system using the Final Quality Inspection Aid
• Determine if part is repairable and do the customer Disposition
• Generating paperwork including follower cards and PK lists for parts going to the floor. Scrapping parts and part removal
• Working with product support to recognize and eliminate negative trends
• Generating and getting approval for parts to vendors
• Generating REQ's for P.O's
• Manipulating routings for work orders
• Manipulating BOM's for work orders
• Will be a super-user in the ERP system and navigate a computerized data entry system or other relevant applications
• Handles some customer service inquiries and problems via the telephone and email Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Knowledgeable of the organization, products, and/or services
• Maintain an understanding of parts that have been returned and their status.
• Must keep appropriate stakeholders abreast of problems/solutions and achievement of KPIs.
• Responsible for managing sometimes complex Projects that will develop new business processes or to correct/update old processes.
• Work with the appropriate stakeholders to conceive and develop solutions to complex administrative problems using professionally accepted techniques, practices, and/or procedures.

Qualifications

• Supervisory experience, Change Management experience, and experience building and growing teams to meet goals and expectations
• Willing to work overtime as needed.
• Some heavy lifting may be required when moving parts out to the Production floor

Los rangos salariales y beneficios de PPG pueden variar segun la ubicacion, lo que nos permite compensar a los empleados de manera competitiva en diferentes mercados geograficos. PPG considera varios factores al tomar decisiones sobre compensacion, que incluyen entre otros, conjuntos de habilidades, experiencia y capacitacion, calificaciones y educacion, licencias y certificaciones, y otras necesidades de la organizacion. Tambien pueden aplicarse otros incentivos.

Nuestros programas de beneficios para empleados estan disenados para apoyar la salud y el bienestar de nuestros empleados. La cobertura y los beneficios del seguro se ajustaran a los terminos y condiciones de los planes aplicables y de los documentos rectores asociados al plan.