Implementation Project Manager I or II

Company- Astound Broadband

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Position Overview:

Astound Broadband is currently searching for an Implementation Project Manager in our TX market. This position is responsible for assisting the experienced Implementation Project Managers (IPM's) with completion of the internal tasks related to service delivery. This position will have some customer contact, but will more often work with internal teams; both within the IPM department, and with other departments that are part of the service delivery system.

The primary position responsibilities will include, but are not limited to:

• Assist the IPM team by completing tasks including:
• Onboarding new orders
• Order assignment
• Submitting documentation for approval of capital funding
• Completing the internal paperwork required to close out projects
• Prepare documents using specific templates that may be required for customer notifications, or for internal distribution to communicate details about a specific order
• Conduct research on existing customer services
• Submit tickets for completion of tasks
• Review data in the CRM and other systems
• Learn how to use various software applications used by the IPM team, in addition to MS Office and Google Workspace apps
• Other duties as assigned

Our ideal candidate will possess:

• High School Diploma or equivalent
• 2+ years of equivalent, relevant work experience
• Previous experience in telecommunications sales support, order fulfillment or customer facing role, is preferred
• Knowledge of CRM and/or project management software, is preferred
• Ability to communicate by telephone, correspondence, and in person
• Ability to communicate effectively and professionally
• Basic mathematics techniques
• Ability to conduct occasional site visits within TX state up to 5% of the time, requiring limited travel, standing and walking
• Ability to sit for extended periods
• Ability to operate standard office equipment, to include personal computer, telephone, and other office machines

Qualifications

Education Required:

• High school diploma or equivalent required

Preferred:

• Associate's or Bachelor's Degree in telecommunications preferred

We're Proud to Offer a Comprehensive Benefits Package Including:

• Competitive compensation including base salary plus uncapped commissions plan
• 401k with employer match and immediate vesting
• Gas mileage reimbursement program
• Paid parental leave
• Tuition reimbursement program
• Employee discount program
• Entrepreneurial yet established and growing organization where you can make a true impact!

The base salary range in Texas for this position is $57,000 - $96,000.00 per year plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.

• Implementation PM I - $57,000 - $75,000 per year
• Implementation PM II - $59,555.39 - $96,000.00 per year

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf