Training Specialist

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, VA, with assets exceeding $2.9 billion, we understand that our success is driven by our talented team members.

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Commute/Parking Incentives: Financial incentives for your daily commute
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Training Specialist to enhance employee performance and effectiveness through engaging and impactful training programs. In this role, you will design and implement individual and group training initiatives that align with SDFCU's organizational priorities.

If you have a passion for developing talent, improving workplace performance, and fostering a culture of continuous learning, we encourage you to apply!

Essential Duties and Responsibilities:

• Maintains knowledge of credit union services, computer programs, policies, procedures, and available resources to be able to train and assist employees as needed.
• Designs employee training programs, including developing and updating curriculum, manuals, tests, exercises, simulations, handouts, checklists, and other supplementary material for each training topic.
• Trains new and current employees to use proper operational procedures, to follow SDFCU policy, to use Synapsys/Episys and other systems, to use personal computers including software, email, and Intranet/Internet, and on other essential skills; Supervises employees during training including ensuring and documenting attendance, reviewing and correcting completed work, providing guidance and coaching, administering tests to determine knowledge, determining successful completion of training program, and providing verbal and written evaluations.
• Provides feedback to supervisors and follows-up with employees to determine additional training needs.
• Assists with testing, training, documentation and implementation of Episys releases, including Synapsys, Meridian Link, DocuSign, Evolve and Digital Insight. Troubleshoots problems and answers employee's questions.
• Assists staff with questions regarding Episys commands and their use, resets passwords and sets up new user access as requested.
• Conducts computer training classes including but not limited to Microsoft Office, serves as a resource for employees regarding software questions.
• Updates Procedures Manual, Product Manual, and Member Services and Teller Manuals and PolicyTech.
• Updates Training's Intranet Page.
• Attend training sessions to become qualified to teach applicable courses.

Required Skills and Competencies

• 1-3 years of training and course development and design.
• Experience in bank or credit union retail branch delivery and/or call center environment desired.
• Excellent communication skills, including oral presentation skills, interpersonal skills, and written communication skills.
• Proficiency in Microsoft Office/Microsoft 365; good working knowledge of Adobe Acrobat, and HTML.
• Demonstrated skills in research and analysis.
• Proven ability to think creatively.
• Ability to work as a member of a team and independently.
• Ability to meet deadlines.
• College degree with coursework in English, education, or training preferred.