Customer Support Representative - Northborough, MA

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This role will report to our office in Northborough, MA.

Responsibilities

- Make outbound calls to customers using company-provided methodology
- Speak with all customers, prospects, and teammates with professionalism, listening actively and show empathy
- Enter all information from the conversation into Enabled swiftly and accurately
- Partner with Inside Sales Director and local Production teams for questions or escalated customer situations
- Remain consistent by keeping up with all open jobs that are scheduled to be called in real time
- Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior
- Attend weekly team meeting
- Other job duties as assigned

Qualifications

- Excellent oral and written communication skills.
- Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance.
- Ability to work independently and as an active team member.
- Flexibility and demonstrated ability to adapt well in a changing environment.
- Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.
- 1 year customer service experience required
- High School Diploma or equivalent preferred
- Benefits

- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!

Pay: $19 an hour Base hourly + Performance based bonus to be paid out weekly.

Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.

We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.