Specialist III - Operations Customer Service Center

Lubbock

39740BR

Transportation and Parking Svc

Position Description

Performs responsible, specialized duties within a unit of a department. Responsibilities include activities which require knowledge of departmental procedures. Employee performance is based upon a review of completed work and overall results obtained. May supervise clerical employees.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

SPECIALTY ASSIGNMENTS: Employee participates in a *monthly* specialty rotation, varying worksite and specialty duties between Work Control, RaiderCard, and Parking Services. Serves as the front-line customer service representative in each specialty assignment, delivering excellent customer service across all communication channels and supports SERVICE plus philosophy of Texas Tech University through work attitudes and actions. Assist in related system and/or campus events such as but not limited to: Red Raider Orientations, OneStop, athletic events, and special events as needed while providing consistent validation and customer service practices.

WORK CONTROL SPECIALIST: Assigns work requests promptly to suitable shops and shop foreman. Ensure work orders are categorized properly and distributed in a timely manner. Responds promptly to repair, modification, or maintenance requests for building or utility systems. Phone requests are handled immediately, and all other requests are processed within two (2) hours of receipt.

RAIDERCARD SPECIALIST: Issue validated student, employee, and other patron ID Cards and credentials efficiently and effectively. Opens accounts, updates account, sets flags, sets access schedules, and other transactional tasks that establish a customer relationship to ID Office resources. Assist in supporting ID office quality controls for data validation, processes, and procedures such as but not limited to: weekly tuition transactions, tuition billing for replacement ID's, weekly clearing account report, and other tasks/reporting. Assist with regional site partners in ID distribution and production processes.

PARKING ACCOUNT SPECIALIST: Must be knowledgeable of the Texas Tech campus as well as knowledge of ID and Parking operations. Process payments on customer accounts within TTU and TPS policies. Balancing of cash drawer at end of each business day.

Required Qualifications

High school plus 3 years experience. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

• Preferred knowledge, skills and abilities, in addition to the required knowledge, skills and abilities.
• Familiarity with Banner and Cognos.
• Cashiering, preparing deposits and extensive but professional customer service skills.
• Extensive customer service skills and ability to handle difficult situations and/or difficult customers.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Occasional Duties

Works athletic and campus events as scheduled

Does this position work in a research laboratory?

No

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

14.62

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

7:30am - 5:30pm

Grant Funded?

No

Job Group

Office and Admn Wkrs All Other

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.