Medical Devices Engineer

Job Details

Job Description

PRIMARY FUNCTION:

Works with operational stakeholders and IT technical staff to troubleshoot Epic system issues via ticketing system. System optimization projects via data gathering and working with operations and other Epic application teams related to Hospital Billing.

ESSENTIAL FUNCTIONS:

• Demonstrates timely, effective, and efficient troubleshooting of software and workflow issues and defines mitigation plan for resolution
• Assists in evaluation of operational needs; validates workflows, build, and configuration based on application requirements/ standards and serves as liaison between end users, third parties, and application staff
• Implement new functionality via system upgrades and special updates
• Perform testing of application configurations and build in appropriate non-production environments, identifies issues and potential solutions.
• Provide On-Call coverage for Hospital Billing

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

OTHER FUNCTIONS AND COMPETENCIES needed in addition to Essential Functions:

• All other functions that aren't the most important. Do not include any of the core values listed in the next page. Only duties that are performed. Not experience, knowledge of or anything like that.
• Understanding the choices involved in application configuration
• Developing / documenting procedures for implementing system changes and other tasks
• Serving as a liaison between end users, third parties, and vendors
• Troubleshooting problems and questions from end users
• Analysis of application content and negotiation of any user requested modifications
• Preparing details of specifications as needed

EDUCATIONAL/TRAINING REQUIREMENTS:

Bachelor's Degree preferred but not required

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EXPERIENCE REQUIREMENTS:

2-3 years working experience in healthcare, information systems, or healthcare IT

Work Shift

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Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.