Operations Manager

Broad Description of Duties:

Under the supervision of the General Manager, the Operations Manager is responsible for managing all associates as well as all aspects of operation of their theatre location with a goal of achieving revenue, sales/marketing, cost control, quality measurement, staffing, associate development, and guest satisfaction results.

This position reports to the General Manager.

Essential Functions/Job Duties:

1. Maintains revenue, and payroll expenses, other expenses and profit margins within the budgeted parameters. Implements appropriate action and contingency plans when the property falls below the established budget parameters.
2. Provides each guest a quality movie going experience in accordance with Company standards.
3. Sets structures and strategies to maximize revenues and gain share through review of competitor and market conditions.
4. Adheres to budget guidelines and develops systems to control costs and improve profitability. Is responsible for explanation of all revenue and expense variances.
5. Works with General Manager on major repairs and replacement costs and assists with writing capital improvement proposals. Prepares annual capital expenditure report. Complies with allocated budgets and justifies variances. Receives authorization for non-routine expenses.
6. Assures that all orders are within the budgeted or adjusted budgeted parameters to include adjusting of inventories up or down to accommodate the business needs.

1. Monitors competitors within the district for industry trends, standards, activities and practices and takes appropriate action where required.
2. Promotes and supports company sponsored guest and associate recognition programs.
3. Promotes Marcus Theatres Corporation Brand and helps create Brand awareness.

1. Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audits, and inspection scores.
2. Monitors and ensures effective performance of maintenance and concession staff through frequent discussions and inspections.
3. Maintains and administers safety and security of guests and associates, including OSHA compliance, General Liability, and Workers' Compensation reporting requirements. Complies with all federal and state guidelines.
4. Ensures that all areas of the theatre are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs. Provides concise and informative property evaluations using a consistent measure of the theatre's performance in relation to observations both positive and negative.
5. Investigates and ensures corrective actions are in place for all theatre deficiencies found via internal/external auditors, property walk-throughs, guest or associate complaints, etc.
6. Ensures that improvements are made to enhance curb appeal, approach, lobby presentation and auditorium experience.

1. Recruits, selects, and retains a quality staff. Maintains turnover at acceptable levels. Mentors associates regarding their growth and development.
2. Trains and develops associates regarding policies, practices and procedures. Mentors associates regarding their growth and development to include providing leadership, praise, and encouragement.
3. Conducts performance appraisals, disciplinary actions, counseling, and discharge of associates.
4. Informs General Manager on a timely basis of any operational or personnel problems at the theatre.
5. Networks and recruits for personnel as needed.

1. Maintains associate records to comply with all Human Resources and Payroll guidelines and procedures. Ensures timely submission of all associate documentation into Kronos system and to Human Resources Department.
2. Schedules associates and maintains payroll within budget.
3. Maintains regular communications with film bookers to monitor movie bookings.
4. Processes daily and end of period reports. Processes accounts payable and payroll. Assures accurate accounting of property funds, including cash drawer, bank deposit, and change, checks, credit cards, and petty cash.
5. Administers the Radiant sales system for the theatre with Level 1 access to functions. Manager is responsible for the control and distribution of passwords to the system for all users and assigning the correct level of access according to job classification. (Box office and concession = Level 2, assistant manager= level 3) Also responsible for the timely removal of passwords from the system for separated associates.
6. Inventories and orders supplies.
7. Performs job duties of any position with the theatre as necessary.

*The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Job Requirements:

• Possess strong interpersonal, problem identification and problem solving skills, verbal, and written communication skills;
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry;
• Flexibility to work varied shifts to include days and nights, weekends and holidays;
• Ability to work in a fast paced environment;
• Previous related management experience in all areas of theatre operations;
• Represent the company in a professional manner;
• Must complete field and classroom training programs
• Serve Safe Certification, Management Certification

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand for long periods of time, and/or walk often. The employee must occasionally lift and/or move up to 40 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Work is performed in a kitchen and theatre environment. The noise level is usually moderate to high with an occasional loud environment. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education Required:

• Four year college degree desired

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.