Lead Courier Specialty & Home Infusion

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or equivalent.

2. Possess a Valid Driver's License.

EXPERIENCE:

1. Three (3) years of courier experience.

PREFERREDQUALIFICATIONS:

EXPERIENCE:

1. Two (2) years of pharmacy courier experience or other healthcare related experience.

2. One (1) years of experience working with hospital related systems management.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1.Effectively utilize technology tools, including proficiency with vendor software, specifically relevant to fleet management, logistics, and the duties of the courier role.

2.Ability to problem solve complex delivery locations.

3.Capable of assisting with the oversight of delivery operations and leading couriers in the Manager's absence.

4.Order supplies through vendors and internal platforms for maintaining inventory when needed.

5.Responsible for resolving fleet management and field logistical issues in both the Manager's presence or absence.

6.Has direct patient contact when delivering medications to patient homes for Specialty Pharmacy and Home Infusion (HI). Example: capturing signatures, collecting copays, retrieving dispensed supplies.

7.Ensures compliance with federal and state regulations to limit drug diversion, including collecting necessary patient documents and requesting government issued identification if needed.

8.Assists and delivers packaged pharmaceuticals, supplies and equipment in a timely, safe and accountable

manner.

9.Cooperates with other pharmacy staff members when planning and organizing daily delivery services.

10.Collects patient information to include verification of relationship to patient, proof of delivery, and collection of payment

information.

11.Maintains patient privacy at all times according to HIPAA and ensures security of Protected Health Information and

Medications that are couriered.

12.Collaborates with pharmacy staff to train and manage the collection of appropriate prescription and patient information upon releasing medications and supplies to patients.

13.Ensures proper handling and storage of all medications (i.e. refrigeration).

14.Meets expectations for customer satisfaction, attempts to anticipate customer needs, and reports concerns or complaints.

15.Follows up with Director or Manager on issues that cannot be resolved by coworkers or that require immediate

attention. (i.e. inclement weather, company vehicle issues).

16.Addresses customer and coworker complaints in a timely and empathetic manner.

17.Restocks delivery and shipping supplies in the department warehouse, storage units, or other identified areas.

18.Performs daily cleaning of vehicle and transport carriers as well as assisting director with oversight of all Fleet.

19.Relays offer to counseling and additional information to patient/patient representative and have same validate

acceptance/declination of offer.

20.Maintains records for items delivered and mailed from pharmacy including, but not limited to, prescriptions, supplies,

and non-prescription medications; maintains logs for medication owed to patients in order to track correct disposition of owed medications.

21.Assists with the access and security for fleet vehicles to ensure organizational compliance and patient privacy during any delivery or in the presence of medications and protected health information.

22.Participates in Department Leadership Meetings and other meetings or committees as needed.

23.Provides and maintains working schedule for other couriers in cooperation with the department's operational needs.

24.Helps oversee and schedule Fleet Maintenance, Recalls, and any other Service related items.

25. Provides feedback to Manager regarding employee performance, training needs of staff, and process improvement.

26. Weekend call may be required as needed.

27. Certain duties cannot be assigned to the Courier because these duties or privileges can only be performed by pharmacists, interns, and technicians. These restrictions are regulated at state and federal levels and

must be followed closely:

• Only pharmacists can receive oral prescriptions from prescribers or prescribers' authorized designees. (This refers primarily to new telephone prescriptions).
• Only pharmacists can consult with prescribers or prescribers' designees about patients' prescriptions.
• Only pharmacists can provide confidential patient information to other health professionals or insurance companies.
• Only pharmacists can check medications before dispensing them to patients. (In states where technicians can prepare or package prescriptions, they do so under the direct supervision of a pharmacist.)
• Only pharmacists can consult with patients about prescribed medication use and other health issues.
• Only pharmacist, pharmacy technicians, and pharmacy interns may directly handle, count, and label medications.
• Couriers may only enter the pharmacy proper if accompanied by a pharmacist.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to stand and walk short distances for eight or more hours.

2. Frequent bending, stooping or stretching.

3. Ability to lift 50 pounds and be able to push 50 pounds.

4. Normal vision and hearing range.

5. Requires working under stressful conditions.

6. Ability to withstand rapid pace of events.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

1.Effectively utilize technology tools, including proficiency with Samsara software and BBL database, relevant to the duties of the courier role.

2.Ability to problem solve complex delivery locations.

3.Must be dependable.

4.Strong communication skills.

5.Must pay attention to detail.

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Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.