Application Programmer (Application Sustainment)

Responsibilities

• Perform all activities required for operational sustainment of EWSC.
• Assist and answer inquiries for user assistance from Government and contractor personnel.
• Document, analyze, review, evaluate, repair, and resolve deficiencies involving operating systems, software, databases, and networking issues.
• Propose alternative solutions to EWSC operational problems if software modification is necessary.
• Investigate and resolve software compatibility issues.
• Coordinate with other Government and third-party contractors to resolve operational issues.
• Generate and distribute operational reports to Governmental entities.
• Meet established Service Level Agreements (SLAs) for services and service components.
• Perform additional operational support services as identified within the scope of services for Task Order.
• Identify, track, manage, and resolve technical problems associated with EWSC including creation of short-term workarounds to contain technical problems until long-term solutions can be deployed.
• Provide and coordinate technical support for integration activities.
• Identify, document, coordinate, and perform data migration or data corrections.
• Respond to software application issues and assist in conducting recovery or restart services.
• Develop protocols to support disaster recovery and implement as directed.
• Review and refine data retention policies and practices to ensure compliance with Federal records requirements.
• Develop concepts / tools and upon COR approval, implement changes to EWSC for problem prevention, application performance improvements, increased efficiency, and cost avoidance.
• Provide subject matter expertise for system architecture, application performance, proposed alternate solutions, technical capabilities, functionally driven application support projects, software / technology refresh projects, and new or existing technology integration / implementation projects.
• Identify and assist with investigations / resolution of cross-application EWSC issues and problems.
• Perform proactive and reactive troubleshooting to effectively identify and resolve software problems.
• Engage with third party contractors as necessary to localize and resolve technical issues.
• Coordinate with software manufacturers to correct problems with software coding / defects.
  • Software coding / defect corrections requiring remediation by Advanced Technical Support Services / Tier III (such as software manufacturers) must be approved by the COR prior to submission. See section 2.3.3.1.d.1.iii of this PWS for details.
• Identify, document, collect, and provide reports on system metrics.
• Identify, review, assess and coordinate with the Government on software manufacturer end of product life (EOL) dates, impact, and replacement.
• Support and conduct verification solutions / applications within EWSC are compliant with Section 508 of the Rehabilitation Act of 1973, 26 CFR Part 1194.
• Establish and sustain tracking of all maintained / supported equipment (virtual or otherwise) associated with EWSC.
• Perform additional technical support services as identified within the scope of services for Task Order.

Requirements:

• BA/BS in a technical discipline with eight (8) years of experience.
• Experience and knowledge of sustainment lifecycle management activities for programs and project operations.
• Relevant certification from a nationally recognized technical authority.
• Position Sensitivity: Non-Critical Sensitive (Formerly IT-II or IT-2)
• Investigation Requirements: Must possess a favorable Tier 3 (T3) NACLC/ANACI