Service Advisor

Truck Country, Inc.
life insurance, paid time off, 401(k)
United States, Iowa, Cedar Rapids
8415 6th Street Southwest (Show on map)
Dec 10, 2024
CUSTOMER SERVICE ADVISOR Job Overview: Answer phones Speak with customers with updating on current repairs, scheduling, etc. Speak with technicians regarding repairs Monitoring repair orders Excellent Customer Service Self-starter Duties and Responsibilities: Follow processes set forth to allow for efficient work Follow estimates & repairs from beginning to end, resulting in happy/pleased customer base Take notes & enter digitally Keep up with schedules & relay info pertaining to said schedules Duty & responsibility to want to learn this industry to better serve our clientele Skills and Qualifications: Phone skills Computer skills Organizational skills Good communication skills Ability to work alone & as a team Problem solving skills Intelligently & calmly maneuver a fast-paced environment Ability to follow up & follow through with tasks Multi-task Multi-lingual is a plus, but not required Previous auto or truck service experience preferred Pay and Benefits: Paid Time off - 80 Hours in the first year Medical, Dental, Vision, Short and Long-Term Disability Insurance 401K with Employer match $50,000 company paid Life Insurance Policy Uniforms provided, cleaned & repaired at no charge Work Boot allowance Safety glasses allowance Friendly team-oriented work environment Paid training Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Michigan, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options. Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family. Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.