Associate Strategic Engagement Manager

Associate Strategic Engagement Manager

Must be in Eastern Time Zone, USA (preferably in Charlotte, NC area)

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join Strategic Resourcing?

Our Strategic Resourcing team consists of business leaders with decades of experience in services management, IT resourcing, engineering, professional services and customer satisfaction. Theyve helped organizations of all sizes, across industries, find and vet talent, fill skills gaps and accelerate mission-critical outcomes.

What will you be doing?

WWT currently has an opportunity available for an Associated Strategic Engagement Manager to support our Global Financial US Strategic Resourcing business, based in New York.

The Associated Strategic Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

RESPONSIBILITIES:

Manage consultants who have been placed onsite with customers across Global Financial US.

• Provide leadership and mentorship to consultants as needed while on assigned engagements.
• Collaborate with RM to onboarding new consultants.
• In collaboration with sales, lead the following discussions through regular meetings with stakeholders and other internal team members,
  • Extensions
  • New opportunities
  • Consultant utilization
  • Change order & PO updates
  • Invoicing updates
• Seeks opportunities to upsell products and services to existing accounts and effective communicate opportunities to sales in a timely matter.
• Ability to confidently communicate with external and internal clients effectively.
• Function as the escalation path for any issues for both consultants and stakeholders
• Provide the regular reporting to external and internal clients on the following,
  • Project Summary (should include list of resources by project, start and end date)
  • Consultant utilization (should include burn % and costs/resource)
  • Open roles (list of net new roles and any backfills required)
  • Change Orders/POs
• Provide detailed invoicing report to customer (monthly or when requested by stakeholder or internal client)
• Have a clear understanding of the clients environment, upcoming projects & initiatives & the ability to speak to certain specifics during discussions.
• Encourage consultants to utilize SR tools.
• Consistently reinforce WWT and our Core Values
• Effectively communicate changes and updates to both internal and external clients through emails and regular meetings.
• Build successful relationships with entire sales cycle CSE/CSE Managers, AM's, Hiring Managers, & SPA etc.
• Track issues and risks- as needed.
• Participate in the interviewing and intake calls with RM and client.
• Building strong stakeholder relationships to maintain current business and acquire net new.
• Advocate for consultants and customer, when required.

QUALIFICATIONS:

• Minimum of 2 years of experience in sales, customer service, project management, and consulting, preferably in an IT Environment.
• Entrepreneurial attitude with a desire to learn and continuously improve.
• Strong knowledge of and proven experience with engagement management/resource management.
• Prior experience in the staffing or recruiting industry strongly preferred.
• Proven experience interacting with large, enterprise clients.
• Proven critical thinking and problem-solving skills.
• Prior experience managing engineering teams or technical staff in a project execution capacity.
• Ability to work independently and solve customer-facing problems.
• Effective communication skills (written, verbal, and presentation).
• Bachelors Degree or equivalent experience

Want to learn more about Strategic Resourcing? Check us out on our platform: WWT - Strategic Resourcing

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $75,600 - $94,500. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

***Must be in the Eastern Time Zone, USA, preferably in Charlotte, NC***