RN Director - Behavioral Health - Edmond Medical Center

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Program Operations: Demonstrates responsibility and accountability for department.
  • Provides leadership for Behavioral Health programming and development across assigned departments
  • Provides leadership to effectively manage department operations as measured through FTE's, Core Measures and financial expectations being met on an annual basis
• Service: Leads Customer and Patient Satisfaction process.
  • Develops customer and patient satisfaction process; tracking for follow-up monthly
  • Demonstrates respect to customer and patient
  • Define and implement service excellence standards
  • Seeks to educate customers and patients
  • Takes action to meet customer needs and concerns as evidenced by written action plans
• Finance: Demonstrates responsibility and accountability in managing productivity standards.
  • Monitors departmental revenues monthly and annually initiates action plans as appropriate to meet financial targets and goals
  • Monitors and optimizes expense controls monthly and annually initiates action plans as evidenced through monthly MOR
  • Work to maximize productivity and service delivery
  • Demonstrates knowledge of key financial indicators as evidenced through meeting budget parameters annually and instituting action plans monthly if not meeting budgeted targets
• People: Provides leadership for the delivery of safe and quality care across Behavioral Health services.
  • Manages performance through regular reviews for direct reports at 90 day, 6 month and yearly process
  • Provides leadership in managing, facilitating and communicating organizational goals both internally and externally
  • Ensures new employees are oriented to specific job duties through review of orientation checklist within 90 days of hire
  • Operates with integrity by being accountable to timelines and deadlines
  • Remains open to ideas through holding open forums with staff quarterly to solicit ideas
• Team Building: Provides leadership to build a successful team.
  • Develops direction for staff; provides written annual plan
  • Develops structure; provides written annual plan
  • Facilities goal setting; provides written annual plan
  • Involves others in decision making process throughout above written plan formulation
• Performance Improvement: Provides methods and metrics to measure PI along with facility process.
  • Develop PI dashboard
  • Implement PI plan
  • Participate in facility PI process
  • Work to establish proven outcomes process
• Integrity: Incorporates the values of the Ethics and Compliance program of the facility.
  • Behaves ethically and honestly as demonstrated through training / education modules
  • Fosters trust in relationships; no employee complaints without resolution as dictated through action plans
  • Allocates resources effectively and ethically OU Health standards and regulatory standards
  • Actions consistent with code of conduct
• Communication: Demonstrates effective communication skills to deliver appropriate message concerning unit operations.
  • Communicates with physician leaders, e.g., Psychiatrist(s), Hospitalist(s), Residents
  • Communicates with staff (see People section above)
  • Communicates with customer and patients (see People section above)
• Business Development: Leads business development efforts for assigned departments.
  • Participates in the development of business development plans. Business plan to be completed annual by end of January in conjunction with Business Development designee / staff, with measurable objective goals. Monthly reports to follow.
  • Promotes practical business development methods
  • Sets realistic but aggressive business development goals
  • Monitors business development efforts
• Growth: Meet or exceed program performance expectations.
• Quality: Maintains enterprise quality standards and metrics.
  • Implement core measures
  • Maintains compliance to local, state and federal compliance agencies
  • Meet HBIPS/Core Measures benchmarks
  • Patient Treatment Program standards are met

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education:

• Master's degree in Nursing, Business, Healthcare Administration or relevant field of study required.
• Bachelor of Science in Nursing (BSN) from an accredited school of nursing required.

Experience: 5 to 7 years of progressive leadership experience required, with at least 5 years experience in the psychiatric or behavioral health field.

License(s)/Certification(s)/Registration(s) Required:

• Current RN License issued by the Oklahoma State Board of Nursing, or a current multistate compact RN License (eNLC) with established Oklahoma residency within 6 months.
• Specialty certification in RN Leadership or Behavioral Health preferred.

Knowledge, Skills and Abilities:

• Demonstrated excellence in the principles of behavioral health administration.
• Demonstrated ability to organize, manage, promote and thoroughly evaluate an inpatient service program.
• Knowledge of academic medical center structure, service-line structures, institutional governance and hierarchy of decision process.
• Skills in planning, coordinating and measuring departmental activities.
• Demonstrated business acumen and managerial functions such as experience with performance improvement tools, using metrics to drive decisions, maintain a budget, report writing and solve practical problems.
• Ability to leverage resources, including technology, to manage multiple competing priorities and deliver on organizational goals.
• Knowledge of industry standards to aid strategic decisions, problem solve and calculate risk.
• Ability to think creatively and strategically to successfully mediate with individuals/groups.
• Cognizant of unconscious and systemic bias in care delivery and business operations.
• Demonstrated ability to overcome obstacles to cooperation and to foster harmonious relations.
• Ability to maintain integrity and trust among leadership and staff.
• Proven ability to lead and motivate individuals, groups/cross-functional teams and provide project management support.
• Strong written and oral communication skills characterized by candor, openness, integrity and ability to be diplomatic.

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