Training Manager

Description

Position Summary

The PA-IDD Training Manager is responsible for the design, delivery and evaluation of training solutions to ensure compliance with funder/regulatory agencies, as well as the ongoing growth and development of employees within their region. This includes, but is not limited to, overseeing and implementing training delivery and facilitation, adhering to training processes and procedures, ensuring accurate documentation of employee training, and assisting with the execution of corporate education initiatives. The Training Manager provides oversight and support for the designated training staff within their region to ensure that program administration and direct care staff have the knowledge and skills needed to provide quality service to the individuals we support under the direction of the PA-IDD Director of Operations . A commitment to the RHD values should be demonstrated as job duties are performed.

Essential Functions

Implement and ensure adherence to standardized training curriculum, including New Hire Orientation process, across Regional/Service Line

Maintain, update, and develop curricula, content, and training materials as necessary

Implement standardized procedures for tracking all training within Cornerstone LMS and ensuring accurate documentation is maintained in employee files

Review training compliance data, including corrective action plans, to ensure regulatory training compliance of all programs in the region

Facilitate training sessions as needed to support Regional/Service Line training goals

Manage regional training staff, both direct reports and those with dotted-line oversight, ensuring effective performance and allocation of training staff

Provide feedback to program management regarding new employees' performance in New Hire Orientation

Communicate regularly with program management regarding staff training needs and training compliance

Collaborate with Corporate Training and Education team to ensure high quality of training content, development of supplemental program specific content, and effective use of Cornerstone LMS for training tracking and reporting needs

Required to travel to each regional location for which responsible on a consistent basis.

Performs other essential duties and functions as assigned by the Regional Director on a monthly basis.

Provide professional development, coaching, and oversight to Training Coordinators including quarterly reviews of each program's training files.

Assist programs with licensing and certifications of staff in order to meet funder regulations.

Ensures that federal and state compliance training requirements are met for state surveys.

Identify inconsistencies in each program related to training requirements and needs, streamlining processes related to onboarding of new hires, standardization of training where appropriate.

Audits at least annually to evaluate Trainer Coordinator performance and the effectiveness of the training programs.

Disseminates monthly KPI and training reports to CPO, SLD, RD and Program Directors.

Requirements

Bachelor's degree or equivalent combination of education and work experience in training, writing curriculum and/or developing innovative approaches to meet funder/licensing agency regulations.

Minimum of 5 years' experience delivering training, developing training content, and knowledge of adult learning principles

2 years of supervisory experience

1-3 years of experience in an IDD/BHH/Human Services environment preferred

Comfortable facilitating training for large groups (up to 20 people)

State Police clearance and/or FBI clearance, if necessary

Required to have and maintain a Training Certification in MANDT Crisis Prevention

Possess and maintain a valid Driver's License

Ability to quickly learn new technology systems and tools

Intermediate computer skills, including use of MS Office and virtual training delivery platforms

Excellent written and oral communication skills

Excellent interpersonal and relationship-building skills, self-awareness, and emotional intelligence

Ability to organize/prioritize work and manage multiple tasks/projects effectively

Maintain an open and approachable demeanor and provide excellent service to internal clients, employees, stakeholders, and external partners

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

If the position being applied to reports out of Philadelphia PA:

RHD employees working in programs within the City of Philadelphia are required to provide proof of Covid vaccination. If not fully vaccinated, they must receive at least one shot in a two -dose series or a single dose in a one-dose series before beginning in-person shifts. Final doses must be received within 8 weeks of hire.

RHD's vaccine requirements for the Corporate Office located at 4700 Wissahickon Avenue; Suite 126, Building A. Philadelphia, PA:

The Corporate Office is not a service location. Therefore, RHD has determined that vaccinations are not required to work out of or to visit the office. As a reminder and as stated in prior communication, vaccinations are required for those who visit or work in Philadelphia programs and/or service locations.