PRN Bilingual Mobile Outreach Social Worker (MSW)

Empath Hospice, a member of Empath Health is currently seeking a dedicated community outreach Social Worker (MSW) to join our team. The ideal candidate will be passionate about advocating for individuals and families within the community, providing support, resources, and services to enhance their well-being.

Care Navigation Mobile Outreach Social Worker (MSW) is responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care for targeted communities via a community outreach vehicle. Maintains excellence in customer service by being caring, compassionate, empathetic and responsive to the needs of all who reach out to us.

JOB DUTIES/RESPONSIBILITIES:

Quality/Monitoring:

1. Provides for optimum access to Empath Health Care Continuum via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
2. Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient's electronic medical record (EMR) consistently, accurately and in real time. Responsible for ensuring physician certification information as well as other pre-admission regulatory requirements are received and inputted into electronic medical record (EMR).
3. Assesses patient/family need for case management assistance and links patient/family to appropriate resources.
4. Ensures patient/family has access to financial resources including information about Medicare and Medicaid.
5. Participates in Care Navigation Dept. interdisciplinary team meetings, facilitating the understanding of the psychosocial aspects of care

Promotes social and emotional well being

1. Performs the initial patient /family contact to assist with determination of eligibility for programs or service in the Empath Health continuum of care.
2. Completes a psychosocial assessment, identifying the psychosocial needs and wishes of the patient/family, and assisting the patient/family to develop the plan of care in accordance with care program specifics and agency guidelines.
3. Maintains patient and family confidentiality at all times while allaying fears and concerns through calm, empathetic and compassionate listening skills.
4. Communicates information in accordance with Communication Practices to all applicable parties.
5. Provides for a comfortable and supportive atmosphere to persons who arrive on site seeking information, support and assistance with program information.
6. Maintains and continually builds rapport and trust with our community partners.
7. Seizes every opportunity to interact with patients, families, authorized representatives and community agencies to better understand their perspectives, expectations and individualized needs.
8. Is able to anticipate problems before they become complaints and/or resolve complaints effectively, considering every comment or complaint as an opportunity to learn and to prevent the same problem from arising again.
9. Assists with care coordination in various care settings and updates the medical record with current financial status and level of care.
10. Assists the patient/family with decision making issues by providing education and support.
11. Provides community resource information as needed.
12. Collaborates with Care Navigation nurse to assist patient/family in reaching the correct program choice and maximum benefit from the Empath Health care continuum.
13. Connect patient/family with community resources as applicable.

Stewardship

1. Continually acts as an ambassador for Empath Health's Network of Care.
2. Is mindful of the balance between the caring sanctuary and the sound business by continually utilizing the agency's resources effectively and efficiently.

Leadership and Teamwork

1. Promotes, articulates and consistently models the vision, mission and values of the organization.
2. Contributes to the development of a high functioning team.
3. Assists Care Navigators with any clinical needs within the spoke of practice of a MSW

Professional Development

1. Consistently updates knowledge of Empath Health's Network of Care options.
2. Participates in educational offerings to maintain or update skills.
3. Performs a self-evaluation of strengths and weaknesses yearly and develops an annual self-development plan.
4. Other duties as assigned

Diversity, Equity, and Inclusion

1. Develops and implements educational and quality improvement projects and programs that measurably strengthen, improve, and ensure the cultural competence of staff and leadership of Empath Health.
2. Participates in the development and implementation of community input initiatives related to inclusion/diversity such as focus groups, community dialogue, and assessments.
3. Carries out a variety of community outreach actions with diverse community groups for the purposes of 1) generating inquiries into the range of services and involvement opportunities of Empath Health and 2) increasing visibility of these services and opportunities.

Mobile Unit

1. Maintain an unrestricted driver's license.
2. Responsible for maintaining assigned vehicle in a clean, sanitized, and orderly fashion.
3. Adhere to driver safety guidelines.
4. Maintain accurate driving logs, receipts, and all other related paperwork.

POSITION QUALIFICATIONS/REQUIREMENTS:

• Master of Social Work (MSW) degree from a school of Social Work accredited by the Council on Social Work Education.
• At least one year of social work or counseling experience in a healthcare setting (The one-year masters level internship would meet this requirement).
• Bilingual- fluent in English and Spanish
• Valid Florida State Driver's License
• Continuing Education: As required for licensure.
• For field-based positions, employees must have reliable transportation which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance, a copy of which will be placed in the employee's HR file.
• Versed in Diversity, Equity, and Inclusion
• Preferred Qualification: 1 year experience working in migrant communities and underserved populations and demographics
• Preferred Qualification: Experience maneuvering and operating a mobile unit. Enhanced DMV licensure not required.

Suncoast Hospice, Empath Home Health, and Empath Health Pharmacy are proud to be accredited by the Joint Commission showing our commitment to quality.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!