Store Manager

Manages the store staff; production and sales; store maintenance; customer development; banking and record keeping procedures. Responsible for all day-to-day operations of assigned thrift store.

Essential Functions:

• This job description should not be interpreted as all inclusive.
• It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

List functions here:

• Manage staff training and supervision. o Ensuring adequate staffing levels for optimum customer service.
• Oversees scheduling of staff, monitors accuracy and submits payroll for processing
• Ensure that all TSA policies and practices concerning employee relations are complied with.
• Promptly forwards all employment related paperwork to the HR Department at the ARC.
• Provided training, supervision and support to beneficiaries that are assigned to the store as part of their work therapy, and communicate with program staff about the beneficiaries' performance. -
• Implements strategies to meet production and sales goals. o Supervises the product acquisition (donation) processes, production (sorting, hanging, pricing and presentation) processes and sales processes.
• Supervises and is proficient in all parts of the acquisition, production and sales processes.
• Supervises the product rotation process and is diligent in turning product over.
• Communicates with central warehouse to place orders for next day's processing needs. Manages store maintenance and appearance of the store with regard to safety, security, cleanliness, appearance and utility.
• Ensures that the store is in compliance with all OSHA and Salvation Army safety and security policies and procedures.
• Checks to make sure displays and floor layout plans are being followed and updated.
• Identify and implement ways to improve appearance and appeal of store to customers.
• Implement Product Control Procedures preventing shrinkage through theft or spoilage.
• Promptly reports all maintenance or repair needs and issues to the appropriate personnel at the ARC. - Implements customer development and retention plans.
• Creates an enjoyable shopping experience. Interacts positively with customers, setting the example for all staff.
• Manages recordkeeping and reporting procedures for the store.
• Applies TSA approved cash handling procedures for opening and closing of registers.
• Manages the bank runs and nightly deposits procedures for the store.

Reports Store production and sales daily.

• Uses inventory tracking as needed.
• Communicates with the Regional Manager/Administrator regarding all facets of the stores operations keeping them updated and sharing all incidents, concerns and ideas; and with ARC Department Heads as outlined in training.
• In conjunction with the Regional Manager works to keep income and expenses within budget parameters.
• Manages cash handling procedures in accordance with TSA Policy.
• Must be available for a flexible schedule to work early shifts, late shifts, and most weekends, in order to observe and provide training to all store employees, as well as being prepared to transfer to other stores if the need arises.
• In conjunction with the store supervisor proactively works to improve the image of The Salvation Army among staff and in the community.
• Creates a positive understanding of policies and procedures.
• Redirects complaints and criticism, by providing education and understanding of the program and pricing.
• Protects the resources under their supervision.
• Implement Product Control Procedures preventing shrinkage through theft or spoilage.
• Control property, utility and product supply waste.
• All other duties as assigned.
• Support the mission statement of The Salvation Army.

Minimum Qualifications:

• Education & Experience An associate's degree in business administration, retail sales or marketing is preferred; 2 years' experience in staff management and development or combination of education and experience.
• Certifications: Valid Driver's License. Able to drive on behalf of The Salvation Army per Salvation Army Policy Job Description
• Skills/Abilities: - Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and co workers.
• Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the TSA ARC.
• Ability to give change accurately. - Good speaking, hearing and vision ability, and excellent manual dexterity.

Working Conditions:

• The work environment for this position is a store environment with a quiet to moderate noise level.
• The environment may be dusty and may experience temperature fluctuations based on weather.
• May stand for extended periods.
• Full-time position; will require weekend and evening hours.
• All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. speak, write and understand English in a manner sufficient for effective communication with customers, management and co workers.
• Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the TSA ARC. - Ability to give change accurately.
• Good speaking, hearing and vision ability, and excellent manual dexterity.

Supervisory Responsibility:

• Train and supervise the store staff.
• Document and provide information requested about direct reports to Regional Manager for a personnel review.
• Review and approve time and attendance for store personnel using the current payroll system.
• Checks time logs regularly.
• Following all current regulations and trainings.

Physical Requirements:

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job.
• Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
• While performing the duties of this position, the employee is regularly required to stand; use hands, handle, or feel; and hear or talk.
• The employee is frequently required to walk and reach with hands and arms.
• The employee is occasionally required to climb or balance; and stoop, kneel or crouch.
• The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• Travel: May be required to travel to various locations for work or training as well as monthly management training.
• All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.